play exchange

play exchange App support

Contact
+91 6407969846

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The play exchange:

Q1: How to log in after installing the play exchange?

To log in, open the app and enter your registered mobile number, then verify the OTP (One-Time Password) sent to your phone. This process will securely log you in, eliminating the need for a password or email login. You can easily access the app this way.

Q2: What should I do if I am not getting OTP?

To proceed, ensure your internet connection is stable and strong. After verifying your connection, click on send OTP and wait for the specified time to receive the code. If you don't receive the OTP, use the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, use the same active phone number. If your phone number has changed, submit your updated KYC (Know Your Customer) details to the customer support via email to facilitate account transfer. This will allow you to proceed with your login.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. This should enable you to log in and play the updated app without any problems. After updating, you can start playing the app as usual.

Most Asked Questions Related To Withdraw In The play exchange:

Q1: What is the minimum withdrawal amount in the play exchange?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only applicable to earnings from gaming activities, and bonus money cannot be withdrawn. This allows users to access their gaming earnings, but not their bonus rewards.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services generally complete the process within 30 minutes to 3 hours. However, occasional delays in payments can cause a wait of up to 24 hours. This variation in processing time can impact the overall experience of using the app.

Q4: Why is the bonus balance not being withdrawn?

The bonus earnings can only be used within the gaming platform and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings. If your withdrawal request fails, the funds will be added to your wallet account within 24 hours. If this doesn't happen, contact their care centre for assistance.

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